Return Policy

We aim to handle eligible return requests in a clear and consistent manner. Return inquiries may be submitted within 14 days after confirmed delivery.

Return Eligibility

For review, an item should generally:

• Be unused and in its original condition
• Remain free from damage caused after delivery
• Include original packaging and included parts when reasonably possible
• Match the product identified in the return request
• Be supported by order information sufficient for verification

Furniture that has been fully assembled, altered, visibly used, or damaged after delivery may not qualify for return approval unless the issue relates to a confirmed arrival condition concern.

How to Request a Return

Please email service@atmospheren.com with:

• Order reference
• Product name
• Reason for the request
• Photos when the request concerns damage, defects, incorrect contents, or visible package issues

Our support team will review the information and provide next-step guidance when the request appears eligible.

Damaged, Defective, or Incorrect Items

If an item arrives with a visible concern, please contact support as soon as reasonably possible after delivery. Clear photos of the item, packaging, and affected area may be requested for review.

Inspection After Return Arrival

Returned items may be checked to confirm that they match the approved request and meet the stated policy conditions. The review outcome will be communicated once inspection is complete.

Return Shipping

Return shipping arrangements may vary depending on the reason for the request. If an item is confirmed to be incorrect, defective upon arrival, or damaged in transit, the situation will be reviewed accordingly. For other approved return reasons, return shipping may remain the customer’s responsibility unless different instructions are provided by support.